Privacy Policy
Commitment to Privacy
Titan Mortgage Group Inc. is committed to protecting the privacy, confidentiality, accuracy, and security of the personal information entrusted to us. We collect, use, disclose, and retain personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial legislation, and industry best practices.
Accountability
Titan Mortgage Group Inc. is responsible for all personal information under its control. We have designated a Privacy Officer who is responsible for ensuring compliance with this Privacy Policy and applicable privacy legislation.
Information We Collect
In order to provide mortgage brokerage services, we may collect personal information including your name, address, date of birth, contact information, government-issued identification, employment information, income details, banking information, credit history, assets, liabilities, and other information required to assess mortgage eligibility and financing options. We collect personal information directly from you, from credit reporting agencies, lenders, employers, financial institutions, and other third parties where authorized by you or permitted by law.
Purpose of Collection
Personal information is collected for the purposes of:
- Identifying and verifying clients.
- Assessing mortgage eligibility and creditworthiness.
- Obtaining mortgage financing and related products.
- Communicating with lenders, insurers, and service providers.
- Complying with legal and regulatory obligations.
- Preventing fraud and financial crime.
- Maintaining business records and servicing client accounts.
Consent
By providing personal information to Titan Mortgage Group Inc., you consent to our collection, use, disclosure, and retention of that information for the purposes identified in this Privacy Policy and any mortgage application or authorization forms you complete.
You may withdraw consent at any time, subject to legal, contractual, and regulatory obligations. Withdrawal of consent may limit our ability to provide services.
Disclosure of Information
Personal information may be disclosed to lenders, mortgage insurers, credit reporting agencies, financial institutions, legal professionals, appraisers, service providers, regulators, and other parties involved in processing, funding, servicing, or administering mortgage transactions. Titan Mortgage Group Inc. does not sell personal information to third parties.
SMS Communications
Clients who opt into SMS communications may receive appointment reminders, status updates, document requests, and customer service communications. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent information will not be shared with any third parties except as required to facilitate message delivery or comply with legal obligations.
Information Security
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction. Security measures include secure document storage, encrypted systems, password protection, multi-factor authentication, restricted employee access, and secure transmission methods.
Retention of Information
Personal information is retained only as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal, regulatory, and record retention requirements, including anti-money laundering and mortgage brokerage obligations.
Access and Correction
You have the right to request access to your personal information and to request corrections to information that is inaccurate or incomplete. Requests must be submitted in writing to our Privacy Officer.
Website Cookies
Our website may use cookies and similar technologies to improve website functionality, analyze traffic, and enhance the user experience. You may modify your browser settings to decline cookies; however, certain website functions may be affected.
Changes to this Policy
Titan Mortgage Group Inc. reserves the right to amend this Privacy Policy from time to time. Updated versions will be posted on our website and will become effective immediately upon posting.
Contact Information
Privacy Officer
Titan Mortgage Group Inc.
40 King Street East
Stoney Creek, Ontario L8G 1K1
Phone: (905) 662-6221
Email: info@titanmortgages.ca
Questions, concerns, complaints, or requests regarding privacy matters may be directed to the Privacy Officer at the contact information above.
